❓ Frequently Asked Questions
Welcome to the Smart Aurora FAQ page. Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you still need assistance, feel free to contact us at 📧 support@smartaurora.io — we’re happy to help.
📦 Shipping Information
What shipping methods are available?
We offer standard international shipping and expedited shipping on select items. Shipping options and costs are displayed at checkout.
How long will it take to receive my order?
We offer fast and reliable shipping both across the United States and internationally, with fulfillment from multiple countries based on product availability.
🚚 Local Shipping
From USA to USA: Estimated delivery in 2~5 business days
From other local warehouses to the same country: Estimated delivery in 3~7 business days
✈️ International Shipping
From China to worldwide: Estimated delivery in 5~12 business days
If the product page doesn’t specify the shipping country, the item will ship from China by default.
Note: Delivery times may vary depending on the destination, customs clearance, holidays, and couriers
Do you ship internationally?
Yes! We offer global shipping. Delivery times and costs depend on your destination country and chosen shipping method.
🛒 Orders & Payments
How do I place an order?
Simply browse our categories, add your desired items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment options. All payments are processed via trusted third-party gateways with advanced security.
Is it safe to shop on SMART AURORA?
Yes. Our website uses SSL encryption to ensure all transactions are secure. Your personal and payment information is protected.
🚚 Tracking & Delivery
Will I receive a tracking number?
Yes. Once your order ships, we’ll email you a tracking number so you can monitor your delivery status online.
Why hasn’t my tracking information updated?
Tracking may take up to 48 hours to update. If you still don’t see updates after this period, please contact us.
What happens if my package is delayed?
Occasional delays can occur due to customs, weather, or holiday volume. We appreciate your patience and will work with our shipping partners to ensure prompt delivery.
🔄 Returns & Refunds
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unused and in original packaging.
Are any items non-returnable?
Yes. The following cannot be returned:
- Sale or clearance items
- Personal care products (for hygiene reasons)
How do I initiate a return?
All returns are subject to our 🚚 Return & Refund Policy.
To initiate a return, please go to the Orders page in your My Account section and click “Request a Return” next to the item — within the allowed return period.
Returned items must be unused, undamaged, and in their original packaging.
For additional support, feel free to contact us at: 📧 Support@SmartAurora.IO
How long does it take to receive a refund?
Once we receive and inspect your return, refunds are typically processed within 5-10 business days to your original payment method.
🔐 Privacy & Security
Is my personal information safe?
Yes. We take your privacy seriously. Your data is protected with industry-standard encryption and is never sold or rented. See our 🔒 Privacy Policy for full details.
Do you use cookies?
Yes. We use cookies to enhance your browsing experience, improve our site, and offer personalized content. You can manage your cookie preferences in your browser.
💬 General Questions
Where is SMART AURORA based?
SMART AURORA is a U.S.-based online electronics store, registered in Delaware and serving customers globally.
What kind of products do you offer?
We offer a curated selection of smart gadgets, electronics, accessories, and lifestyle products — all designed to help you live smarter.
How can I contact customer support?
You can reach us at 📧 Support@SmartAurora.IO. We aim to respond within 24 hours on business days.